Politique d’expédition


Shipping Policy

At Rose Collections, we are committed to providing clear, transparent shipping information so you know exactly what to expect when placing your order. Please review the details of our shipping policy below before completing your purchase.

Order Processing

  • Most in-stock items are processed within 2–3 business days after your order is successfully placed.

  • Processing time does not include shipping transit time.

  • Some items may require additional processing due to high demand, customization, or limited availability. Please refer to the individual product description to confirm the exact processing and shipping timeframe.

U.S. Shipping

  • We offer multiple shipping speed options at checkout.

  • Ground shipping is the slowest option, while express shipping is the fastest.

  • Shipping transit times begin once your order has shipped, not on the date the order is placed.

  • Carrier selection and delivery estimates will vary based on the shipping method selected at checkout.

International Shipping

  • International shipping options and delivery times vary by destination.

  • Transit times begin once the order has shipped and may be affected by customs processing, which is beyond our control.

  • Please review your item description carefully for any international-specific shipping details.

Shipping Notifications & Tracking

  • Once your order ships, you will receive a confirmation email or text message containing your tracking information.

  • We strongly recommend monitoring your tracking details to ensure safe delivery.

  • Orders cannot be canceled or modified once placed, as processing begins immediately.

Lost, Delayed, or Damaged Packages

  • If you experience any issues with your order (missing items, incorrect items, damage, or theft), please contact us at sales@shaniarose.com within 72 hours of delivery.

  • Claims submitted after this timeframe will not be eligible for review.

  • While we work closely with trusted carriers, delays may occur due to circumstances beyond our control. If your package is significantly delayed or lost, please reach out so we can assist you.

Thank you for choosing Rose Collections. We appreciate your support and look forward to delivering luxury, crafted with care, straight to your doorstep.